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FAQ

Due to the ongoing concerns about Novel Coronavirus 2019 (COVID-19), and the impact from travel restrictions and need for physical distancing, the National Conference on Race and Ethnicity in American Higher Education (NCORE) that was scheduled to take place May 26-30, 2020, in New York City has been cancelled. Our full statement is available on our COVID-19 page.

This FAQ page will be updated as situations develop. Last updated: May 14, 2020.

Cancellation / Refunds

No action is needed. NCORE will cancel your registration and begin issuing your refund. 

Yes. As per our cancellation policy, we will refund the registration fee amount you paid in full and without fees to those who were registered for NCORE 2020. Those who had already cancelled and had a refund processed will receive the administration fee that was assessed returned.

In order to make this happen, the Registration and Records Department, Business and Accounting Department, and Bursar at the University of Oklahoma are working together to form an efficient and timely process to issue refunds.

Update May 1, 2020: Approximately 2,100 people had registered for NCORE 2020 in New York City when we were forced to cancel because of COVID-19. Many of you have already received your refund and the remainder of you will be receiving your refunds shortly. Please rest assured that your refund is coming; the process is ongoing at our university and remains a priority while we continue working remotely. Thank you for your patience and understanding during this time.

Any payments that were made through our website will be refunded directly to those credit cards.

Any payments that were made via check or over the phone via credit card will be issued a paper check. Why? In order to remain PCI compliant, the credit card machines used by Registration and Records do not store credit card information thus requiring a paper check. Norman, Oklahoma is currently under a shelter in place order meaning that much of the staff at the University of Oklahoma is working from home. We thank you for your patience and understanding as we work through this extraordinary challenge.
 

No. Full refunds are being made for the conference that was to take place in New York City. Therefore, the NYC fees will not be applied to Connection 2020.

Hotels

Hotel reservations will not be cancelled by NCORE or the hotel automatically. Check your hotel confirmation email for instructions or call the hotel directly to cancel. UPDATE 3/25/20: Some hotels in the NYC area are beginning to cancel reservations because of COVID-19 shutdowns. If you have not already cancelled your rerservation, please be advised you may receive notice from the hotel that they have cancelled it for you. 

Hotels that had offered blocks of NCORE group-rate rooms are listed below. Please note that call volume is high at reservations and customer service centers and you may experience extended hold times. Hotels encourage everyone to review the confirmation email they sent you and consider cancelling the reservation online. Call the appropriate hotel if you are not able to cancel your reservations online. This will help other travelers whose reservations are within the next week who need to cancel because of COVID-19. Thank you for your consideration. 

If you booked outside the NCORE blocks through Expedia, Travelocity, or another third-party booking site, you will need to connect with them directly to cancel your reservations. 

 

Flights / Travel

If you have already made flight or other travel arrangements, consult your carrier regarding their policies.

For the latest airline policies rergarding cancelling flights, we recommend visiting the websites linked below first and then calling their customer service numbers for additional support. 

Exhibitors and Sponsors

We shall work directly with our exhibitors and sponsors on how to process refunds where applicable. 

Equity and Social Justice Awards

Because of the cancellation of the 33rd annual National Conference on Race & Ethnicity in American Higher Education (NCORE 2020), we will not be selecting nominees for the NCORE Equity and Social Justice Awards this year. Our staff is very much looking forward to having an opportunity to acknowledge the inspirational leaders in our community at NCORE 2021.

Presenters

We know you have worked long and hard to prepare to share your knowledge and we are thankful for it. We hope there will be opportunities for you to do this in the future.